Privacy Policy
Last updated: April 1, 2026
1. Information We Collect
We collect the following types of information when you use CREDES TRADE:
- Personal information: name, email address, phone number, and shipping address
- Payment information: credit/debit card details and billing address (processed securely via third-party providers)
- Business information: company name, business registration number, and trade references (for B2B accounts)
- Usage data: pages visited, products viewed, IP address, browser type, and device information
2. How We Use Your Information
Your information is used for the following purposes:
- Processing and fulfilling your orders
- Communicating order updates, shipping notifications, and customer support
- Improving our platform, products, and services
- Sending promotional communications (with your consent)
- Complying with legal obligations
3. Data Sharing
We do not sell your personal data. We share your information only with trusted third parties necessary for our operations:
- Shipping carriers (DHL, FedEx, etc.) for order delivery
- Payment processors for secure transaction handling
- Analytics providers to improve our services
- Legal authorities when required by law
4. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data transmissions, secure server infrastructure, regular security audits, and access controls limiting data access to authorized personnel only.
5. Data Retention
We retain your personal data for up to 5 years after your last account activity. Transaction records may be kept longer as required by tax and commercial regulations. You may request earlier deletion of your data at any time.
6. Your Rights
Under applicable data protection laws (including GDPR and CCPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request portability of your data
- Withdraw consent at any time
7. Cookies
We use essential cookies to ensure the proper functionality of our platform, including session management, authentication, and shopping cart persistence. These cookies are strictly necessary and do not require consent. We do not use third-party tracking cookies for advertising purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact
For questions or requests regarding your privacy, contact us at privacy@credestrade.com.